23% of all conversations for AfterPay are routed through the chatbot ‘Sofie’ with a response accuracy of over 90%.
AfterPay, Arvato Finance
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The chatbot ‘Athena’ answers FAQs regarding rail travel with LNER, such as delay repay, ticket changes and seat reservations.
88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs
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