The chatbot ‘IQ’ provides users with information about SWICA’s insurance policies, coverage, and more, 24/7
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Bounce rate declined by 6.2%, Average Session Duration increased by 19.2% and clicks on the Contact Page have fallen by 90% since the chatbot was introduced.
Sofie routed 23% of all conversations and delivered a response accuracy of over 90%
88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs
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