Scale your customer service and sales interactions with cutting-edge AI chatbots that include pre-built integrations, contextual understanding, and smart escalation to live agents based on sentiment analysis.
Select from thousands of pre-built skills and Intents or add your own skill in seconds in an intuitive UI.
Configure responses in tune with your corporate communication guidelines and customer expectations to ensure clear and consistent answers.
Benefit from deep integration capabilities that allow an interface to complex custom core systems, CRM, ITSM, RPA and many more, to ensure that complex and personal user queries are fulfilled directly by the chatbot.
Customize the look and feel of the chatbot to make it truly yours and structure the conversation in a friendly and highly flexible user interface with carousels, product images, web links and other custom elements.
Go live on your website, messaging platforms, mobile or portal applications, even with different use cases, to deliver the right information on the right channel.
Your customer asks a question.
The bot understands the customer’s request and provides an appropriate response from its knowledge base.
If the bot does not know a query or sees that a customer is unhappy, it immediately escalates the conversation to a human agent.
The bot learns from every interaction, increasing its accuracy and ability to solve customer problems.
Analyse customer interactions and key performance metrics to continuously improve the bot and assist the semi-supervised learning approach.