SWICA
The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.
The Challenge
SWICA wanted to make insurance product information and the Swiss health insurance system easier to access and understand for its clients, 24/7.
-
Large portfolio of insurance products
-
High cost of customer service
-
Repetitive questions
-
Loss of leads due to complexity of products
The Solution
Add a multilingual insurance product information chatbot called 'IQ'.
LANGUAGE
German, French, English and Italian
USE CASE
Customer Service & Product information
Key Features
-
Give users detailed insurance product information
-
Provide users with insurance recommendations based on their needs
-
Give information about the Swiss health insurance system
-
Hybrid Chat
Results
We are quick, cost effective and offer an out of the box domain knowledge and integration.
-
1.24 times
higher leads captured
-
>80%
accuracy
-
24/7
availability
What SWICA has to say about us
The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test.Felix Gut Head of Customer Service, SWICA
AfterPay, Arvato Finance
23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.
See Case StudyHow can we help you?
Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.