The chatbot 'IQ' provides users with information about SWICA's insurance policies, coverage, and more, 24/7.
SWICA wanted to make insurance product information and the Swiss health insurance system easier to access and understand for its clients, 24/7.
Large portfolio of insurance products
High cost of customer service
Repetitive questions
Loss of leads due to complexity of products
Add a multilingual insurance product information chatbot called 'IQ'.
German, French, English and Italian
Customer Service & Product information
Give users detailed insurance product information
Provide users with insurance recommendations based on their needs
Give information about the Swiss health insurance system
Hybrid Chat
We are quick, cost effective and offer an out of the box domain knowledge and integration.
higher leads captured
accuracy
availability
The cooperation in our Proof of Concept for the SWICA chatbot was characterized by an individual approach and solution finding. The short decision paths in the direct exchange with Enterprise Bot helped us to continuously adjust the flexibility and implementation during our go-live test.Felix Gut Head of Customer Service, SWICA
23% of all conversations for AfterPay are routed through the chatbot 'Sofie' with a response accuracy of over 90%.
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