Trusted by leading global enterprises. Loved by customers.
"The Enterprise Bot integration into Genesys Cloud is great because agents don't have to switch between two UIs, and it offers agent assist in Swiss German and other AI capabilities to enhance both customer and employee experience."
Toni Ventura, Account Executive Genesys
In positive user feedback
In average NPS scores
In negative feedback
In contact deflection
Let ChatGPT do its magic with your Enterprise data
Boost your service experience with natural conversation, personalized responses and query resolution with a chatbot built from your knowledge base with ChatGPT + Enterprise Bot technology
Amplify Genesys features with personalized GenAI automation with Enterprise Bot
Communicate with your customer via agent assist & email, voice and chatbots
Personalized conversations with direct connections to your CRM
Deep data integration
Access to complete knowledge base like SAP, Confluence, SharePoint, Workday, & more
Fostering more personalized customer engagements, inc. Swiss German voice support
Elevate the efficiency, accuracy, and quality of your agents with GenAI-powered Agent Assist for Genesys
360-degree client view
Aggregate all essential support information in a single agent workspace in Genesys.
Analyze agent performance
Profound insights on customer satisfaction and agent scoring with data-driven insights.
Reduced Average Handling Time
Shorter call times with real time, guided workflows and access to hidden data.
Smart knowledge assist
Contextual recommendations from knowledge base and hidden insights.
Watch Voice Bot + Agent Assist in Action
Upgrade your support inbox management with Email Response Automation (ERA) powered by GenAI for Genesys
Automatically route Emails to the right inbox or agent
Easily triage a high volume of emails with smart intent and entity identification, topic categorization, and confidence level classifications - without human intervention.
Draft smart, personalized responses with GenAI
Combine your knowledge base and CRM data with LLMs, like ChatGPT to create personalized, accurate, and tailored customer responses, improving their overall experience.
Automate document extraction and process flow
Key information from unstructure documents, like PDFs, excel and invoices, is automatically extracted, added to the CRM, and used to respond to customer inquiries, reducing manual intervention needs.
Why leading enterprises choose Enterprise Bot
The only system to handle enterprise complexity
Large Language Model Agnostic
Connects to any large language model (LLM) like ChatGPT, Google Bard, Amazon Bedrock, Llama 2, Claude 2, Aleph Alpha and more.
Prioritizes the secure handling of client data, guaranteeing both privacy and compliance with flexible hosting options with Cloud or on-prem.
Flexible to Customize
Deeply integrated into core systems and provides industry-specific workflows and data sets for banking, insurance, retail, transport and others.
In just 6-8 weeks thanks to our intentless, patent-pending DocBrain technology that builds an entire solution from your knowledge base.