.svg?width=24&height=24&name=hamburger.svg){kind=small}
-1.svg)
.svg)
Ready for the future of customer interaction ?
Join leading Swiss companies already embracing AI. Discover how Heidi can improve your customer service experience.
KSW – Enhancing Efficiency and Knowledge Management with AI Chatbot Clara
How Kantonsspital Winterthur (KSW) Boosted Productivity and Employee Satisfaction with Enterprise Bot & PwC's collaborative AI Solution.
About Kantonsspital Winterthur
Kantonsspital Winterthur (KSW) is one of the largest hospitals in Switzerland, serving thousands of patients annually. With over 1,800 internal regulations and policies, KSW faced significant challenges in efficiently managing and accessing critical information. The hospital is known for embracing digital innovation to improve its internal processes and enhance employee productivity.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
About Rhein-Main-Verkehrsverbund
The Rhein-Main-Verkehrsverbund (RMV) is one of the largest public transport networks in Germany, covering the Frankfurt Rhine-Main area. RMV operates a comprehensive network of regional rail services, buses, trams, and commuter trains, serving over 800 million passengers annually. As a key player in public transportation, RMV is dedicated to improving passenger experiences through digital innovation.
To achieve this, RMV partnered with Enterprise Bot and ACP Digital to implement a scalable, AI-powered support solution.
.svg)
Client: Rhein-Main-Verkehrsverbund (RMV)
.svg)
Solution: AI-powered Chatbot, Email Bot, and Voice Bot (upcoming)
.svg)
Objective: Improve customer service efficiency, reduce redundant queries, and enhance agent productivity
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
KSW’s internal information structure faced common healthcare industry challenges:
With over 1,800 internal documents, this inefficiency resulted in lost productivity, frustrated employees, and the risk of outdated information being used in critical decisions.
To solve these challenges, KSW partnered with Enterprise Bot, implementing its AI chatbot Clara to create an intelligent, efficient, and scalable solution.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
About Kantonsspital Winterthur
Kantonsspital Winterthur (KSW) is one of the largest hospitals in Switzerland, serving thousands of patients annually. With over 1,800 internal regulations and policies, KSW faced significant challenges in efficiently managing and accessing critical information. The hospital is known for embracing digital innovation to improve its internal processes and enhance employee productivity.
Client: Kantonsspital Winterthur (KSW)
Solution: AI-Powered Chatbot Clara
Objective: Improve internal knowledge management, reduce time spent searching for information, and increase employee satisfaction
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
KSW’s internal information structure faced common healthcare industry challenges:
With over 1,800 internal documents, this inefficiency resulted in lost productivity, frustrated employees, and the risk of outdated information being used in critical decisions.
To solve these challenges, KSW partnered with Enterprise Bot, implementing its AI chatbot Clara to create an intelligent, efficient, and scalable solution.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
.png)
Clara – A Digital Employee for KSW
Clara was introduced as KSW’s first digital employee, designed to improve knowledge management and provide fast, accurate responses to staff inquiries.
Key capabilities included:
Key capabilities included:
- Intuitive, human-like interaction to build employee trust and improve adoption
- Planned integration with SharePoint to enable seamless access to KSW’s extensive internal documentation.
- Powered by Microsoft Azure, ensuring scalable performance and enterprise-grade security
- Intelligent search functionality that not only retrieves answers but also links directly to relevant documents for full context
- Iterative learning, allowing Clara to continuously improve and expand her knowledge
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
What our customer says
.svg){kind=small}
"Through our partnership with PwC and Enterprise Bot, we have successfully hired our first digital employee. Her name is Clara, and at the Winterthur Cantonal Hospital, we are demonstrating how AI solutions can create real added value in healthcare."
Alexander Nelles
Chief Information Officer, KSW
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
.png?width=2000&name=Group%201948757508%20(6).png)
Implementation Journey
The rollout followed an agile and iterative approach to ensure seamless integration and optimal functionality:
-
Phase 1 – Needs Analysis: Identified pain points, prioritized key knowledge areas, and gathered content for training. -
Phase 2 – Technical Setup: Clara was developed on the Enterprise Bot platform, designed to prevent AI hallucinations and deliver 92% answer accuracy using Enterprise Bot’s proprietary AI module. -
Phase 3 – Testing & Optimization: Early testing was conducted in the HR department, refining Clara’s responses with expert input before expanding to the broader organization. -
Phase 4 – Continuous Improvement: KSW leveraged feedback from employees to iteratively train and enhance Clara’s performance.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Future Outlook
KSW plans to expand Clara’s capabilities by:
Future Outlook
KSW plans to expand Clara’s capabilities by:
- Training Clara to provide support for medical guidelines and patient care protocols
- Expanding Clara’s knowledge base to include IT support documentation
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer
interaction ?
.svg){kind=small}
.png?width=284&height=351&name=freepik_br_8cacf210-1042-42ab-b592-1c7d28376001%201%20(2).png)
.png?width=1544&height=1408&name=Isolation_Mode%20(2).png)
-1.svg){kind=small}
-1.svg){kind=small}
-1.svg){kind=small}
.svg){kind=small}