Experience Human-Like AI Voice at Enterprise Scale
Empower your contact center to reduce average handle time by up to 40%, boost first-call resolution, and delight customers with emotionally intelligent, neural AI voices—powered by Enterprise Bot’s GenAI.
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Trust of leading global companies
Appreciated by customers worldwide
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Voice based smart IVR
Voice based smart IVR
No more press 1 or 5 or 7! AIVA's (AI Voice Assistant) voice-based triage replaces traditional interactive voice response (IVR) systems, allowing customers to interact using their voice, eliminating the need to navigate complex menu options.
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Deploy across all channels, whether it be voice or text with minimal effort
Deploy across all channels, whether it be voice or text with minimal effort
Our platform offers a unique solution for creating and deploying chatbots or voice bots across all channels with a consistent and seamless customer experience. Whether it is voice or text-based, you can develop your bot once and deploy it across multiple channels, including messaging, web chat, voice, and social media, without the need to rebuild each time. This approach reduces complexity and cost, ensuring a unified experience across all channels.
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What Our Client’s Say
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"We wanted ChatGPT for our company - yesterday. But we quickly realized its limitations and it would have needed a lot of investment and resources to make it viable. That's when Enterprise Bot stepped in and gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale
CEO HITS
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Easily retrain the AI without any coding.
Easily retrain the AI without any coding.
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
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Privacy, Data Security & Hosting
Privacy, Data Security & Hosting
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also choose between hosting on our cloud service or a complete on-premise solution for maximum data security.
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Empower Your Contact Center with Intelligent, Human-Like AI Voice Assistants
Gain a competitive advantage with our user-friendly AI Voice Assistants, designed to deliver natural, human-like conversations that resonate with your customers and optimize your contact center operations.
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Engage with Empathy and Emotional Intelligence - Deliver empathetic, personalized, and context-aware responses tailored to each conversation. Our AI Voice Assistants identify sentiment and intent in real time, creating genuinely human-like interactions that foster trust and satisfaction.
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Communicate in Any Language, Effortlessly – Break down language barriers with AI-powered voice assistants that understand and speak over 100 languages fluently. Real-time translation empowers your teams to deliver exceptional global service, making every interaction seamless and user-friendly.
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Enrich Every Interaction with Intelligent Insights – Leverage multimodal capabilities for richer experiences—enabling users to share images, make payments, sign documents, and more. Drive faster resolution and empower your agents with actionable insights to create delightful, human-like interactions at every touchpoint.
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Voice Gateway Engineered for AI-Driven Contact Centers
Seamlessly integrate AI into your existing UC, CCaaS, or UCaaS platforms—without disrupting your infrastructure. Enterprise Bot’s Media Gateway delivers real-time voice processing, low-latency AI responses, and rich metadata to power smarter automation, assist agents, and enhance every customer interaction.
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Key Features of Our AI Voice Assistant & Automation Suite
Real-time barge-in support
let callers interrupt prompts naturally without waiting for silence
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Neural, human-like voices
premium TTS with emotional intonation and lifelike cadence
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Ultra-low-latency audio
sub 500 ms round-trip for conversational speed
Instant IVR flow builder
drag-and-drop designer to spin up full phone menus in seconds
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Pluggable TTS selection
swap between best-of-breed providers (e.g. ElevenLabs, Amazon Polly, Azure Neural) on demand
Fail-over & disaster recovery
built-in fallback routing to keep calls live under any condition
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Multi-language auto-detection
route non-English calls to the right model instantly
Configurable timeouts & silence detection
customize no-speech prompts, reprompts, and max-silence thresholds
Dual-tone (DTMF) & NLP hybrid routing
let users press keys or speak naturally, with seamless intent fallback
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Call recording & transcript export
full audio logs plus time-stamped text for QA, training, and compliance
Pluggable STT selection
choose your speech-to-text engine (Deepgram, Google, Microsoft, etc.) for optimal accuracy
Global PSTN & SIP trunk support
bring your own carrier or provision numbers worldwide
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Analytics dashboard & live metrics
track containment, average handle time, error rates and optimize on the fly
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Integrate into CCaaS or any Voice Technology
Integrate into CCaaS or any Voice Technology
AIVA by Enterprise Bot integrates seamlessly with various customer engagement platforms, including Genesys, Luware, NICE, Vier, Salesforce and more, offering powerful voice bot capabilities to automate customer interactions and enhance customer experiences. With advanced natural language processing (NLP) technology, AIVA accurately understands and interprets customer requests and, provides a seamless experience across channels such as voice, chat, and messaging.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Ready Integrations to virtually any of
your Existing System
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Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Transformative Use Cases for Your Enterprise
Automation like Claims & Assistance on Autopilot
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Voice based authentication and onboarding
- Human-like conversations for changes, claims and requests
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Proactive voice nudges and reminders
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Full conversation synced to your CRM
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19.50%
Word Error Rate (WER)
18.08%
Match Error Rate (MER)
0.92 CHF
per hour of audio
Agent Assist, Everywhere
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Live transcription, policy lookup, and next-best-action suggestions in the agent’s desktop
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Automatic post-call summaries and CRM note generation
0.885 s%
Average delay per sentence
3.57 %
Live-WER (30 s live test)
60%
reduction in training efforts
Proactive Voice Nudges
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Automated renewal reminders (60, 30, 7 days out)
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Risk-weather alerts (“Storm warning in Zurich—here’s how to secure your property”)
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Upsell prompts (offer trip-extension coverage on detected flight delays)
0.2221 RTF
over 4× faster than real-time
4.50 hours
of audio per compute-hour streaming Speed
Instant Voice Self-Service
- Seamless User Authentication
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates
- Instant answers to FAQs
- Smart Routing to the right Agent
94%
Accuracy in automated customer identification
22%
reduction in misrouted calls
~3min
saved per inquiry
Real-Time Translation
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One engine, 50+ languages—bot and agent each hear the call in their own language
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Ideal for travel support, expat health services, global corporate policies
98%
speech comprehension accuracy
97%
speech comprehension accuracy
Smart Callback Orchestration
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Queue monitoring with automated, immediate or scheduled callbacks
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Context carry-over: transcript, customisable wrap-ups & policy file delivered to agent
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Preferred-time booking via voice or SMS link
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Successful Customers. Measurable Results.
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How Callpoint uses AI to improve the customer experience for teams & customers
A Swiss German AI Agent Assist for Callpoint that automates customer interactions and ensures natural and smooth customer interactions.
60%
reduction in training effort for new agents
José Manuel Taboas
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How “Leonie” improves customer experience and operational efficiency at Generali Switzerland
Generali Switzerland chose Enterprise Bot and implemented Leonie , an AI-powered Swiss German voicebot.
97%
speech comprehension accuracy
22%
fewer misdirected calls
Luis Bosshard
Director Customer Care Center Non-Life, Generali Schweiz
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How Swiss-German AI Voicebot “Jen” Improved IT Support
How INOVATEC enhanced customer experience and streamlined operations with the Swiss-German AI Voicebot.
39.5%
of calls handled monthly by Jen
45-60 sec
average call handling time
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Cornelia Rüegg
Member of the Executive Board
One platform for all your Enterprise needs!
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One platform for all your Enterprise needs!
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HR Automation – Our AI Virtual Assistants handle routine and repetitive HR tasks effortlessly, freeing your team to focus on strategic priorities.
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IT Helpdesk – Automate IT incident resolution and service requests seamlessly by integrating with existing backend systems.
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Customer Service – Deliver 24/7 customer support through automated data retrieval, information delivery, and query resolution.
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Email Automation – Intelligently triage and process emails with our advanced AI, ensuring prompt and accurate responses.
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Call Automation – Our best-in-class Text-NLP engine enables smart speech-to-text for efficient call handling and improved outcomes.
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Sales Enablement – Qualify leads, identify cross-sell opportunities, and send proactive notifications without complex backend integrations.
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Agent Assist: Empower Your Workforce
Our Agent Assist solution helps agents work smarter, not harder. It automates routine tasks and delivers real-time insights to improve customer experience, reduce training needs, and maximize productivity.
Agent Assist: Empower Your Workforce
Our Agent Assist solution helps agents work smarter, not harder. It automates routine tasks and delivers real-time insights to improve customer experience, reduce training needs, and maximize productivity.
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Boost Productivity – Reduce repetitive tasks and let agents focus on high-value interactions.
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Enhanced Support – Automate data retrieval and empower agents with real-time suggestions.
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Faster Onboarding – Lower training costs and accelerate agent ramp-up time.
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Seamless Integration with Your CRM and Core Systems
Effortlessly integrate your conversational AI solutions with leading CRM and core systems to deliver personalized, consistent, and context-rich experiences. Our platform empowers your enterprise to unify workflows and maintain complete customer context across every interaction.
Seamless Integration with Your CRM and Core Systems
Effortlessly integrate your conversational AI solutions with leading CRM and core systems to deliver personalized, consistent, and context-rich experiences. Our platform empowers your enterprise to unify workflows and maintain complete customer context across every interaction.
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360° View of the Customer – Gain a unified view of every customer interaction across platforms.
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Agent Handover in Real Time – Transition seamlessly from bot to agent, complete with full context.
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Easily Include Existing Workflows – Integrate effortlessly into your existing workflows without disruption.
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Connect with Leading CRMs – Out-of-the-box integrations with Salesforce, BSI, Genesys, and more.
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Smarter In-Depth Analytics for Better Decisions
Leverage comprehensive analytics to gain insights that drive continuous improvement across all interactions. Our platform tracks key success metrics and provides a holistic view of your voice performance—empowering you to optimize experiences at every touchpoint.
Smarter In-Depth Analytics for Better Decisions
Leverage comprehensive analytics to gain insights that drive continuous improvement across all interactions. Our platform tracks key success metrics and provides a holistic view of your voice performance—empowering you to optimize experiences at every touchpoint.
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Single Pane of View – Unified dashboards for quick, intuitive insights.
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Deploy Continuous Improvements – Make data-driven enhancements to performance and workflows.
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Intelligent Comparison – Benchmark bot vs. human performance and identify optimization areas.
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Real-Time Performance Tracking – Monitor customer experience and agent productivity live.
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Advanced LLM Labs and Insights for Continuous Optimization
Harness the power of Enterprise Bot’s sophisticated LLM Labs and deep LLM Insights to continuously test, refine, and elevate your conversational AI performance. Our LLM Labs offer a streamlined environment to experiment, benchmark, and fine-tune multiple large language models (LLMs) rapidly, ensuring optimal accuracy and responsiveness. Gain actionable visibility into customer interactions through LLM Insights, enabling you to deeply analyze user intent, measure satisfaction, and uncover opportunities to enhance user experiences.
Advanced LLM Labs and Insights for Continuous Optimization
Harness the power of Enterprise Bot’s sophisticated LLM Labs and deep LLM Insights to continuously test, refine, and elevate your conversational AI performance. Our LLM Labs offer a streamlined environment to experiment, benchmark, and fine-tune multiple large language models (LLMs) rapidly, ensuring optimal accuracy and responsiveness. Gain actionable visibility into customer interactions through LLM Insights, enabling you to deeply analyze user intent, measure satisfaction, and uncover opportunities to enhance user experiences.
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Rapid Testing and Optimization – Quickly evaluate and optimize different LLM configurations to maximize performance and accuracy.
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Deep User Intent Analysis –Identify, understand, and adapt to nuanced user requests with rich analytics and intent tracking.
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Enhanced Customer Satisfaction Insights – Leverage detailed satisfaction metrics to proactively improve conversational interactions.
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Comprehensive Performance Benchmarking – Continuously compare multiple LLMs, track improvements, and deploy best-performing models with ease.
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A Digital Assistant That Gets the Context
Our AI-powered digital assistant is designed to proactively engage users, seamlessly integrate with your existing systems, and continuously improve through smart learning. With built-in use cases and enterprise-grade security, it’s the perfect partner to elevate customer and employee interactions.
A Digital Assistant That Gets the Context
Our AI-powered digital assistant is designed to proactively engage users, seamlessly integrate with your existing systems, and continuously improve through smart learning. With built-in use cases and enterprise-grade security, it’s the perfect partner to elevate customer and employee interactions.
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Proactive, Not Reactive – Alert-based conversational assistant that anticipates needs and engages users.
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Deep Integrations – Effortless CRM and core system integration for context-rich interactions.
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Smart Auto-Learning Algorithm – Continuously adapts with real-time updates from your knowledge sources.
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Ready-to-Use Datasets – Leverage over 1000+ intents and million-word vectors for rapid deployment.
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Dashboard - Advanced analytics and performance insights at your fingertips.
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DocBrain: Accelerated Knowledge Creation
DocBrain revolutionizes the way you build conversational AI by autonomously creating knowledge graphs from your existing data sources—saving time and costs while ensuring scalability. Unlock faster deployment and easier maintenance for all your conversational experiences.
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DocBrain: Accelerated Knowledge Creation
DocBrain revolutionizes the way you build conversational AI by autonomously creating knowledge graphs from your existing data sources—saving time and costs while ensuring scalability. Unlock faster deployment and easier maintenance for all your conversational experiences.
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Faster Deployment – Transform your data sources into knowledge graphs within hours.
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Quicker Time-to-Market – Reduce manual efforts with automated, intelligent structuring.
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Cost-Effective – Save resources by eliminating repetitive, labor-intensive bot building.
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Easier to Maintain – Simplify future updates and maintenance with structured knowledge assets.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Use Cases
Key Features of Our AI Voice Assistant & Automation Suite
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
Smart Callback Orchestration
-
Queue monitoring with automated immediate or scheduled callbacks
-
Context carry-over: transcript, intent summary & policy file delivered to agent
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Preferred-time booking via voice (“Call me after 5 PM”) or SMS link
Automation like Claims & Assistance on Autopilot
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Voice guided change of address
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Voice-guided FNOL (geo-location + SMS photo capture + claim filing)
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Roadside & medical assistance dispatch with live ETA updates
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Status tracker (“Your windshield replacement is booked for Friday at 10 AM…”)
Real-Time translation
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One engine, 50+ languages—bot and agent each hear the call in their own language
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Ideal for travel support, expat health services, global corporate policies
Proactive Voice Nudges
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Automated renewal reminders (60, 30, 7 days out)
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Risk-weather alerts (“Storm warning in Zurich—here’s how to secure your property”)
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Upsell prompts (offer trip-extension coverage on detected flight delays)
Agent Assist, Everywhere
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Live transcription, policy lookup, and next-best-action suggestions in the agent’s desktop
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Automatic post-call summaries and CRM note generation
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Use Cases
Why Heidi? The Swiss Advantage
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
Smart Callback Orchestration
-
Queue monitoring with automated immediate or scheduled callbacks
-
Context carry-over: transcript, intent summary & policy file delivered to agent
-
Preferred-time booking via voice (“Call me after 5 PM”) or SMS link
Automation like Claims & Assistance on Autopilot
-
Voice guided change of address
-
Voice-guided FNOL (geo-location + SMS photo capture + claim filing)
-
Roadside & medical assistance dispatch with live ETA updates
-
Status tracker (“Your windshield replacement is booked for Friday at 10 AM…”)
Real-Time translation
-
One engine, 50+ languages—bot and agent each hear the call in their own language
-
Ideal for travel support, expat health services, global corporate policies
Proactive Voice Nudges
-
Automated renewal reminders (60, 30, 7 days out)
-
Risk-weather alerts (“Storm warning in Zurich—here’s how to secure your property”)
-
Upsell prompts (offer trip-extension coverage on detected flight delays)
Agent Assist, Everywhere
-
Live transcription, policy lookup, and next-best-action suggestions in the agent’s desktop
-
Automatic post-call summaries and CRM note generation
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
What Our Client’s Say
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Leonie has transformed our call-handling process. The seamless AI-powered routing ensures customers reach the right person immediately, reducing misdirected calls and improving satisfaction.
Luis Bosshard
Generali Switzerland
Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have played a crucial role in the success of our AI transformation.
José Manuel Taboas
Callpoint AG
With Enterprise Bot’s Chatbot IQ, we’ve successfully integrated AI into the end-customer process. The chatbot delivers high-quality and traceable results through machine learning—a clear advantage over rule-based systems.
Fabian Ringwald
SWICA
Through our partnership with PwC and Enterprise Bot, we successfully hired our first digital employee. Her name is Clara, and at the Kantonsspital Winterthur, we demonstrate how AI solutions can create real added value in healthcare.
Alexander Nelles
Kantonsspital Winterthur
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Enterprise-Grade Security & Compliance
At Enterprise Bot, we’re committed to safeguarding your data and ensuring the highest standards of compliance. Our robust security measures and global certifications protect your sensitive information, while our data privacy practices build trust with your customers and employees.
Enterprise-Grade Security & Compliance
At Enterprise Bot, we’re committed to safeguarding your data and ensuring the highest standards of compliance. Our robust security measures and global certifications protect your sensitive information, while our data privacy practices build trust with your customers and employees.
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Hosting & Infrastructure – Local, on-premise options with load balancers and firewalls.
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Sensitive Information – Strict policies for anonymizing data and responsible usage.
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Encryption – SSL and AES 256-bit encryption standards for secure data exchange.
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Monitoring & Testing – Continuous scanning for vulnerabilities and independent security audits.
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Compliance Standards – Organization-wide adherence to ISO, PCI DSS, SOC 2, GDPR, and HIPAA.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready Integrations to virtually any of
your Existing System
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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