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How SWICA Improved Efficiency, Customer Satisfaction, and Innovation with Enterprise Bot’s AI Solution
SWICA is one of Switzerland’s leading health insurers, serving over 1.6 million insured customers and 31,000 corporate clients. SWICA is a major player in the healthcare sector. Known for its exceptional customer satisfaction ratings, SWICA is committed to leveraging digital innovation to enhance customer experience.
Client: SWICA
Solution: AI-Powered Chatbot IQ
Objective: Improve customer service efficiency, reduce live-agent workload, and enhance customer engagement
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
As a leading Swiss health insurer, SWICA faced several key challenges common to the industry:
High volumes of customer inquiries regarding claims, policy details, and healthcare services
Extended response times during peak periods
Increased demand for 24/7 customer support to provide immediate answers outside traditional business hours
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Chatbot IQ was designed to tackle SWICA’s challenges with advanced features such as:
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Join leading Swiss companies already embracing AI. Discover how Heidi can improve your customer service experience.
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Enterprise Bot's Chatbot IQ, we have integrated AI into the end-customer process and initiated a technological paradigm shift. The chatbot delivers high-quality and fully traceable results through machine learning—a clear advantage over rigid rule-based systems. The collaboration with Enterprise Bot impressively demonstrates that, thanks to technology and strong partnerships, we can truly make a difference in healthcare.
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
SWICA continues to enhance Chatbot IQ by:
SWICA continues to enhance Chatbot IQ by:
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
27% faster conversations ensured quicker resolutions
Fewer messages were needed to answer customer queries, improving the overall experience
50% increase in positive feedback and a 40.2% reduction in negative feedback
77.4% reduction in live-chat inquiries
Only 7% of sessions required escalation to a live agent (previously 28%)
Live-chat waiting times reduced from 5:10 to 1:45 (a 66% improvement)
SWICA positioned itself as the first Swiss health insurer to introduce an AI-powered chatbot, setting a new benchmark for digital innovation in the healthcare sector
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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