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Ready for the future of customer interaction ?
Join leading Swiss companies already embracing AI. Discover how Heidi can improve your customer service experience.
Business Travel, Automated: How BCD WTS Enhances Support for Travelers and Admins
BCD WTS’s AI-powered email bot and agent assist tool streamline internal operations and reduce manual workload
About BCD WTS
BCD WTS is a global business travel management company operating in 170+ countries. It offers personalized travel solutions, combining local expertise with global scale – including booking tools, duty of care, and data analytics tailored to mid-market companies.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
About Rhein-Main-Verkehrsverbund
The Rhein-Main-Verkehrsverbund (RMV) is one of the largest public transport networks in Germany, covering the Frankfurt Rhine-Main area. RMV operates a comprehensive network of regional rail services, buses, trams, and commuter trains, serving over 800 million passengers annually. As a key player in public transportation, RMV is dedicated to improving passenger experiences through digital innovation.
To achieve this, RMV partnered with Enterprise Bot and ACP Digital to implement a scalable, AI-powered support solution.
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Client: Rhein-Main-Verkehrsverbund (RMV)
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Solution: AI-powered Chatbot, Email Bot, and Voice Bot (upcoming)
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Objective: Improve customer service efficiency, reduce redundant queries, and enhance agent productivity
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
With thousands of trips managed across regions and time zones, BCD WTS needed a way to reduce the manual processing of incoming support emails and increase internal handling speed.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
RMV faced increasing pressure on its customer service teams due to:
With growing passenger demand and expanding services, RMV sought an innovative solution to automate and streamline customer support processes.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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The Solution: AI-Powered Email Bot & Agent Assist Window
Enterprise Bot developed a solution comprising two components:
- An email bot that classifies incoming emails by intent and can trigger follow-up questions.
- An agent assist window, which summarizes relevant information from connected systems to help agents resolve queries more efficiently.
Key Capabilities:
- AI classification of incoming emails based on intent
- Automated follow-up questions for context clarification
- Summarized data view in the agent assist interface
- Built on Microsoft Azure for enterprise-grade scalability and security
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
What our customer says
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“The solution helps our agents handle incoming emails with greater speed and accuracy. It’s not just automation — it’s intelligent assistance.”
Colin Kelly
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Implementation Journey
Implementation Journey
- Tailored integration into existing email systems and internal platforms
- Designed to align with BCD WTS’s workflows and support structure
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Future Outlook
Future Outlook
- Deeper API integrations with travel tools like AMGiNE
- Ongoing refinement of intent detection to capture more complex use cases
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer
interaction ?
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