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How SIX Optimized Customer Support with Enterprise Bot’s AI Technology
SIX operates the infrastructure for the Swiss and Spanish financial centers, providing critical services in trading, post-trading, financial information, and payments. As one of the top three stock exchange groups in Europe, SIX plays a pivotal role in global financial markets. With a commitment to innovation, SIX is leveraging AI to optimize customer experience and operational efficiency.
Client: SIX, through its Financial Information business unit
Solution: AI-Powered Customer Support – ERA Bot
Objective: Automate and enhance customer service through AI-driven solutions
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
SIX handles a high volume of customer inquiries globally across multiple service areas, including market data, tax and regulatory compliance. Challenges included:
Fragmented customer communication with 100+ support email addresses
Heavy administrative workload on support teams
Extended response times and challenges in handling customer requests
Concerns around AI adoption & its impact on human roles
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
SIX introduced an AI-driven support tool to transform customer experience:
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Join leading Swiss companies already embracing AI. Discover how Heidi can improve your customer service experience.
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
"Integrating AI into Customer Service was a game-changer. With ERA, we've significantly improved response times, allowing our support teams to focus on customer-centric activities and prioritize high-value tasks, thereby strengthening our customer relationships."
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
SIX continues to expand its AI capabilities by:
SIX continues to expand its AI capabilities by:
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Reduced noise by filtering out non-customer inquiries
Faster response times & reduced wait periods
Improved support consistency across global operations
Enhanced self-service capabilities for clients
AI-driven tools helped position SIX
as an innovation leader
Boosted internal AI adoption & confidence in automation
Significant reduction in manual administrative work
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Dufourstrasse 22,
8008 Zurich, Switzerland
L-148, Bhive Workspace, 5th Main Road, HSR, Layout Sector-6 Bangalore 560102
42-44, Bishopsgate,
London EC2N 4AH
8 The Green Ste A
Dover, De 19901
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