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How Swiss-German AI Voicebot “Jen” Improved IT Support
How INOVATEC improved customer experience and improved their operations
About INOVATEC
INOVATEC is a Swiss IT service provider specializing in hardware, cloud solutions, and managed IT services for large businesses. Their first-level support team ensures smooth IT operations for enterprises.
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Client: INOVATEC AG
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Solution: AI-powered Voice Bot
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Objective: Improve customer service efficiency, reduce missed calls, and enhance agent productivity
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
Missed calls & wait times
Clients had to wait or were redirected to unrelated departments.
Ticket creation was spread across different departments
If IT support was unavailable, employees from other areas had to manually create tickets.
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Lack of Swiss-German AI solutions
Standard voicebots struggled with dialect variations.
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Need for a 24/7 scalable solution
Human agents weren’t available after hours.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Listen to Swiss German AI Voicebot "Jen" speaking
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The AI Solution
Jen – The First Swiss-German AI Voicebot for IT Support
- Automated first-level support: Jen answers calls after three rings, ensuring no customer request is lost.
- Swiss-German NLP & Speech Recognition: Callers can speak naturally in Swiss-German, improving engagement.
- Smart ticket creation in TopDesk: Jen understands caller intent & logs tickets automatically.
- More efficient call handling: Agents receive well-structured tickets with key details.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Language Adaptation: Native Swiss-German Understanding
Language Adaptation: Native Swiss-German Understanding
Unlike traditional voicebots, Jen is optimized for Swiss-German dialects, ensuring accurate recognition & interaction.
- High accuracy even with dialect variations.
- Adaptive NLP for better natural conversations.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
About SWICA
SWICA is one of Switzerland’s leading health insurers, serving over 1.6 million insured customers and 31,000 corporate clients. SWICA is a major player in the healthcare sector. Known for its exceptional customer satisfaction ratings, SWICA is committed to leveraging digital innovation to enhance customer experience.
Client: SWICA
Solution: AI-Powered Chatbot IQ
Objective: Improve customer service efficiency, reduce live-agent workload, and enhance customer engagement
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Business Impact
Results
39.5%
of calls handled monthly by Jen
45–60 sec
average call handling time
No customer requests are lost: Higher service reliability
INOVATEC strengthens its position as an innovation leader
Scalability: Handles increasing call volumes without additional hiring
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Testimonial
What our customer says
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With Enterprise Bot’s Swiss-German AI Voicebot, we ensure that no customer request is lost. The ability to automate ticket creation has allowed us to focus on innovation while maintaining high service quality.
Cornelia Rüegg
Member of the Executive Board
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Future Outlook
SWICA continues to enhance Chatbot IQ by:
Future Outlook
SWICA continues to enhance Chatbot IQ by:
- Expanding its capabilities to manage complex customer inquiries
- Increasing multilingual support to serve Switzerland’s diverse population
- Exploring proactive customer engagement via personalized health recommendations
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer
interaction ?
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Switzerland
Enterprise Bot GmbH
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8008 Zurich, Switzerland
India
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