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How Callpoint Enhances Customer Experience for Teams & Clients with AI
With Enterprise Bot’s AI solutions, Callpoint boosts agent productivity while delivering faster responses and higher customer satisfaction
About Callpoint
Callpoint is a leading Swiss call center service provider, specializing in customer service, helpdesk support, telemarketing, and compliance-driven services for enterprises. With over 600 employees and 300 clients, Callpoint ensures top-tier service quality through advanced AI solutions.
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Client: Callpoint AG
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Solution: Agent Assist Bot & AI-Driven Knowledge Management
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Objective: Improve agent productivity and enhance customer service efficiency
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About SWICA
SWICA is one of Switzerland’s leading health insurers, serving over 1.6 million insured customers and 31,000 corporate clients. SWICA is a major player in the healthcare sector. Known for its exceptional customer satisfaction ratings, SWICA is committed to leveraging digital innovation to enhance customer experience.
Client: SWICA
Solution: AI-Powered Chatbot IQ
Objective: Improve customer service efficiency, reduce live-agent workload, and enhance customer engagement
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Challenge
Targeted Quality Improvement – The goal was to reduce error rates in case handling.
High training effort for new agents: New employees required months to reach full efficiency.
Lack of AI-powered automation: No scalable solution to manage increasing call volumes.
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Need for AI-powered knowledge management: A wide range of service processes and a diverse customer base created high complexity in knowledge management.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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The AI Solution
Agent Assist Bot & AI-Driven Knowledge Management for Callpoint
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- Higher automation levels: Partial process automation enhances service quality.
- AI-powered central knowledge management: Ensures up-to-date information and quick content adjustments.
- Real-time agent support: Reduces workload and enables agents to focus on customer interactions.
- Seamless integration into Callpoint’s infrastructure: Works within existing CRM & telephony systems.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Testimonial
What our customer says
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Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have been critical to the success of our AI transformation.
José Manuel Taboas
COO, Callpoint AG
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Future Outlook
SWICA continues to enhance Chatbot IQ by:
Future Outlook
SWICA continues to enhance Chatbot IQ by:
- Expanding its capabilities to manage complex customer inquiries
- Increasing multilingual support to serve Switzerland’s diverse population
- Exploring proactive customer engagement via personalized health recommendations
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer
interaction ?
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