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A Guide To Calculating Chatbots ROI

AI chatbots are becoming more popular for customer support. Rather than replacing human agents, they are being used to assist them by solving set problems and speeding up resolution time. Additionally, they can improve both customer satisfaction as well as customer support KPIs. The best investment returns and case studies come from using a platform with built-in knowledge such as Enterprise Bot, instead of building a chatbot from scratch. Below is a guide to calculating chatbots ROI.

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