A Swiss Insurance Giant Case Study: Generali Key Highlights / At a Glance:
4 Powerful Ways Virtual Assistants Improve Businesses Future Workplaces
Technology has evolved to the point where companies can become more decentralized, forming intelligent global connections with employees that can work from any location. Virtual assistants and future workplaces play a pivotal role in this process, and below is a description of how they work.
They Automate Routine Tasks
Many businesses spend a great deal of time dealing with routine customer inquiries which can be better handled by a virtual assistant. Research shows that partially switching to automation can save a tremendous amount of money while boosting customer satisfaction. The goal of virtual assistants is not to replace human call agents, but to assist them by handling certain requests and only transferring customers when it is absolutely necessary.
They Promote Guided Selling
Guided selling is a phenomenon where brands will engage customers on their platform of choice instead of the consumer having to visit a specific website or storefront. Examples of this include social commerce, live video, and virtual clientele. As online shopping transforms into an experience that is brought to the consumer, they will require a personalized concierge, and this is where virtual assistants come into play.
They Offer Personalized Experiences
Those that work in the technology provision sector can use virtual assistants to further personalize the experience of their customers. There is a growing demand among consumers for products and services which are customized to their unique needs, and automation plays a key role in this process since it is context-sensitive and will retain info regarding past transactions. This results in greater customer acquisition, lower churn, and higher revenue per client while reducing operational costs.
They Allow Employees to Operate Remotely
The devastation caused by the government’s response to the Covid-19 pandemic has changed society forever. The days where hundreds of employees would operate out of the same building is coming to a close in favor of remote work. Part of this also has to do with the extremely high cost of renting commercial space in large cities.
Small to medium- sized businesses have quickly recognized that they can save a tremendous amount of money by switching to remote work staff and then combining their human agents with virtual assistants. The chatbot can handle routine requests while the human agents can manage more complex ones, and when combined with technologies such as biometrics, email monitoring, and screen recording, smaller organizations are fully capable of competing with larger ones.
Despite the many advantages that come from artificial intelligence and virtual assistants, the one thing that concerns many business owners is cost. While the largest corporations can and will build their virtual assistants in house, few small businesses can afford to do the same, since these programs are inherently complex and prices for custom builds can range from $300,000 to more than $1 million, which is outside the price range of most small and medium sized businesses. This is why platforms such as Enterprise Bot are developed to help businesses save costs and time.