Why Heidi is the #1 Swiss-German AI Voice IVR for Businesses
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98% Routing Accuracy: Switzerland’s most precise AI IVR for natural, human-like conversations in Swiss-German, ensuring customers reach the right department, faster.
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Native Swiss-German Understanding: Heidi truly understands local dialects, delivering seamless, fluent interactions unmatched by traditional IVRs.
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Next-Gen GenAI: Move beyond static menus — dynamic, conversational AI that adapts to customer needs in real-time.
Seamlessly integrated with leading platforms like Genesys, Salesforce, and BSI, Heidi intelligently routes inquiries, empowering agents to focus on complex tasks. With enterprise-grade security at its core, Heidi ensures every call is handled securely, accurately, and efficiently.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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The Best Swiss-German AI Voice IVR for Your Business
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Trust of leading global companies
Appreciated by customers worldwide
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Switzerland’s Most Accurate IVR with 98% Accuracy
Heidi is more than just a voice bot – she is your personal AI concierge.
Whether in banks, insurance companies, retail or public institutions – Heidi conducts natural, fluent conversations in Swiss-German.
Our IVR solution sets a new standard for precision with 98% accuracy — ensuring your customers are routed to the right department faster and more efficiently.
As Switzerland’s most accurate Swiss-German IVR, it combines cutting-edge AI with intuitive conversation flows to reduce misrouted calls and improve customer satisfaction.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Benchmarking
Enterprise Bot Sets New Standards For Swiss German Voice Bots
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Enterprise Bot
Powered by
Azure
VS
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Google
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Accuracy (based on WER)
Accuracy (based on WER)
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Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 0.87
Costs (1h audio processing)
CHF 0.92
CHF 0.87
4.50 h
Streaming Speed per Hour
1.20 h
Streaming Speed per Hour
4.50 h
1.20 h
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
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Enterprise Bot
Powered by
Azure
VS
-
.svg)
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Accuracy (based on WER)
Accuracy (based on WER)
-
Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 1.32
Costs (1h audio processing)
CHF 0.92
CHF 1.32
4:50 hours
streaming speed per hour
1.50 hours
streaming speed per hour
4:50 hours
1.50 hours
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
-
Enterprise Bot
Powered by
Azure
VS
-
.svg)
.svg)
-
Accuracy (based on WER)
Accuracy (based on WER)
-
Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 0.33
Costs (1h audio processing)
CHF 0.92
CHF 0.33
4:50 h
Streaming speed per hour
4:45 am
Streaming speed per hour
4:50 h
4:45 am
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
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Why Heidi?
Why Heidi? The Swiss Advantage
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Native Swiss-German
Understanding
Unlike traditional voicebots, Heidi truly understands Swiss-German dialects, ensuring seamless, natural interactions.
Proven
Performance
Heidi, trusted by Callpoint and Generali Switzerland, processes thousands of calls monthly with high accuracy and efficiency.
Integration with Leading
Platforms
Heidi seamlessly connects with Genesys, Salesforce, BSI, and other key platforms for a personalized customer experience.
Next-Gen AI
Solution
Say goodbye to outdated intent-based systems and welcome enterprise-ready GenAI for truly dynamic conversations.
Omnichannel
Deployment
Heidi works across voice, chat, and email, ensuring a unified customer experience.
Security &
Compliance
Enterprise-grade security and minimal hallucination risks make Heidi the safest AI choice for your business.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Seamless Automation with Agent Assist
Our IVR doesn’t just automate — it empowers your agents.
By intelligently routing customer inquiries and streamlining workflows, our solution ensures your team can focus on complex tasks that require human expertise.
The result? Faster resolutions, improved efficiency, and happier customers.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Testimonials
What Our Client’s Say
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Leonie has transformed our call-handling process. The seamless AI-powered routing ensures customers reach the right person immediately, reducing misdirected calls and improving satisfaction.
Luis Bosshard
Generali Switzerland
Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have played a crucial role in the success of our AI transformation.
José Manuel Taboas
Callpoint AG
With Enterprise Bot’s Chatbot IQ, we’ve successfully integrated AI into the end-customer process. The chatbot delivers high-quality and traceable results through machine learning—a clear advantage over rule-based systems.
Fabian Ringwald
SWICA
Through our partnership with PwC and Enterprise Bot, we successfully hired our first digital employee. Her name is Clara, and at the Kantonsspital Winterthur, we demonstrate how AI solutions can create real added value in healthcare.
Alexander Nelles
Kantonsspital Winterthur
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Integrations
Ready Integrations to virtually any of
your Existing System
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
success stories
Successful Customers. Measurable Results.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
How Callpoint uses AI to improve the customer experience for teams & customers
A Swiss German AI Agent Assist for Callpoint that automates customer interactions and ensures natural and smooth customer interactions.
60%
reduction in training effort for new agents
José Manuel Taboas
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How “Leonie” improves customer experience and operational efficiency at Generali Switzerland
Generali Switzerland chose Enterprise Bot and implemented Leonie , an AI-powered Swiss German voicebot.
97%
speech comprehension accuracy
22%
fewer misdirected calls
Luis Bosshard
Director Customer Care Center Non-Life, Generali Schweiz
Ready for the future of
customer interaction ?
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Trusted by leading global enterprises
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer interaction ?
Join leading Swiss companies already using AI. Discover how Heidi can improve your customer service experience.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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