Enterprise Bot joined customer experience leaders at the Genesys CX Tour India 2026 in Bengaluru and Mumbai to demonstrate how enterprises can augment their CX platforms with multilingual, omnichannel AI.
Bengaluru · 20 May 2026 · The Leela Palace
Mumbai · 22 May 2026 · Sofitel BKC
Event Overview
Bringing Enterprise AI to the Genesys CX Tour India
Genesys CX Tour India 2026 brought together customer experience leaders, technology teams, partners and decision-makers to explore how AI is reshaping customer engagement.
The event focused on experience orchestration: helping organisations move beyond the traditional choice between personalisation and automation, empathy and speed, or customer loyalty and operational efficiency.
Enterprise Bot participated in the Bengaluru and Mumbai editions of the tour, where our team met with organisations exploring practical ways to introduce AI across their customer-service environments.
Rather than presenting AI as a standalone layer, we demonstrated how multilingual conversational AI can augment an existing CX platform and support interactions across channels, languages and deployment environments.
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Photo Gallery
A look back at our time in Bengaluru and Mumbai, where we demonstrated multilingual conversational AI and met customer experience leaders exploring the next phase of enterprise automation.
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Our Presence Across the Tour
The Leela Palace, Bengaluru
Enterprise Bot joined the Bengaluru edition of the Genesys CX Tour to connect with customer experience, technology and operations leaders from across the region.
Throughout the day, our team:
- Demonstrated multilingual AI experiences across voice, email and chat
- Discussed practical use cases for Indian enterprises
- Explored how AI can integrate with existing Genesys environments
- Presented Enterprise Bot’s approach to language, channel and deployment flexibility
- Met with organisations evaluating AI-led customer-service transformation
Sofitel BKC, Mumbai
At the Mumbai event, we continued the conversation around how enterprises can introduce AI without replacing their existing CX platforms or compromising deployment control.
Attendees experienced:
- Live conversational AI demonstrations
- Indian-language customer interactions
- Omnichannel automation use cases
- Discussions around private cloud, public cloud, hybrid and on-premise deployment
- Conversations on how AI can assist agents and make customer data more actionable
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Swiss Customer Service Summit is an annual best-practice forum for customer service leaders, contact-centre professionals and CX champions.
Held annually since 2011, the Summit brings together leading Swiss organisations, practitioners and technology partners to present real customer-service projects, practical decisions and honest implementation learnings.
The 2026 edition focuses on the relationship between people and AI: where automation creates value, where human judgement remains essential and where the combination of both can become a genuine competitive advantage in customer service. (CMM360 Summit)
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
