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On-demand webinar

See How Enterprises Turn Email Into an AI-Powered CX Channel

Watch the on-demand session with Orange Business and Enterprise Bot to see how AI can reduce manual email handling, support agents with better context, and turn overloaded inboxes into scalable customer service workflows.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Watch the On-Demand Webinar

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Inside the recording

Setting the scene: AI, CX, and the enterprise email problem

Orange Business opens the session with the broader CX context, why enterprises are under pressure to improve speed, consistency, and service quality across channels.

Why email still matters

A practical look at why email continues to be business-critical, especially for complex, documentation-heavy customer interactions.

Email Response Automation in action

Enterprise Bot walks through how ERA supports email triage, classification, extraction, routing, response drafting, and agent review.

Agent Assist and human-in-the-loop automation

See how ERA keeps agents involved at the right moments, helping teams improve efficiency without giving up control.

Case studies and measurable impact

Explore real enterprise examples showing how AI-powered automation is already reducing manual effort and improving customer operations.

ROI model for email automation
Understand how enterprises can calculate the business case for ERA using email volume, handling time, automation potential, and agent cost.
Demo walkthrough
See how an incoming email can move from manual queue to AI-supported response workflow.

Meet the Speakers

Ravina Mutha
Ravina Mutha

Co-Founder & Chief Growth Officer

Rik McCrossan
Rik McCrossan

Head of Customer Experience

Heading 1

with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

About your Hosts

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Enterprise Bot leverages advanced GenAI technology to enhance customer interaction and business processes worldwide. Our solutions improve communication via email, voice, and chat through integration with leading software such as Genesys, BSI, and Salesforce. We serve leading companies in Europe and Asia, including Generali and ÖBB, and guarantee the highest data protection standards.

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Enterprise Bot leverages advanced GenAI technology to enhance customer interaction and business processes worldwide. Our solutions improve communication via email, voice, and chat through integration with leading software such as Genesys, BSI, and Salesforce. We serve leading companies in Europe and Asia, including Generali and ÖBB, and guarantee the highest data protection standards.

Heading 1

with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Switzerland
Enterprise Bot GmbH

Dufourstrasse 22,
8008 Zurich, Switzerland

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India
EBOT AI IT Solutions Private Limited

L-148, Bhive Workspace, 5th Main Road, HSR, Layout Sector-6 Bangalore 560102

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United Kingdom
Enterprise Bot Private Limited

42-44, Bishopsgate,
London EC2N 4AH

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United States
Enterprise Bot Inc

8 The Green Ste A
Dover, De 19901