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On-demand webinar

Turn Email into an AI-Powered CX Channel That Actually Scales 

Email still eats your agents' day, sorting, reading, copying details, routing. Watch the on-demand session with Orange Business and Enterprise Bot to see exactly how enterprises put AI to work on email and turn overloaded inboxes into a service channel that scales.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Watch the On-Demand Webinar

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Inside the recording

Setting the scene: AI, CX, and the enterprise email problem

Orange Business opens the session with the broader CX context, why enterprises are under pressure to improve speed, consistency, and service quality across channels.

Why email still matters

A practical look at why email continues to be business-critical, especially for complex, documentation-heavy customer interactions.

Email Response Automation in action

Enterprise Bot walks through how ERA supports email triage, classification, extraction, routing, response drafting, and agent review.

Agent Assist and human-in-the-loop automation

See how ERA keeps agents involved at the right moments, helping teams improve efficiency without giving up control.

Case studies and measurable impact

Explore real enterprise examples showing how AI-powered automation is already reducing manual effort and improving customer operations.

ROI model for email automation
Understand how enterprises can calculate the business case for ERA using email volume, handling time, automation potential, and agent cost.
Demo walkthrough
See how an incoming email can move from manual queue to AI-supported response workflow.

Meet the Speakers

Ravina Mutha
Ravina Mutha

Co-Founder & Chief Growth Officer

Rik McCrossan
Rik McCrossan

Head of Customer Experience

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

About your Hosts

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Enterprise Bot is transforming the way customers and corporations communicate. Powered by advanced GenAI, Enterprise Bot revolutionizes customer interaction and streamlines business processes across email, voice, and chat. Through seamless integration with leading platforms like Genesys, BSI, and Salesforce, it turns every conversation into a fast, intelligent, and effortless experience. Trusted by market leaders across Europe and Asia, including Generali and ÖBB, Enterprise Bot combines cutting-edge automation with the highest standards of data protection.

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Orange Business is the Orange Group entity dedicated to businesses and organizations, helping enterprises worldwide accelerate secure and sustainable digital transformation. As a leading network and digital integrator, Orange Business brings deep expertise across connectivity, cloud, cybersecurity, data, AI, and customer experience to help companies modernize operations, improve collaboration, and deliver trusted digital services at scale.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Switzerland
Enterprise Bot GmbH

Dufourstrasse 22,
8008 Zurich, Switzerland

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India
EBOT AI IT Solutions Private Limited

L-148, Bhive Workspace, 5th Main Road, HSR, Layout Sector-6 Bangalore 560102

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United Kingdom
Enterprise Bot Private Limited

42-44, Bishopsgate,
London EC2N 4AH

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United States
Enterprise Bot Inc

8 The Green Ste A
Dover, De 19901