The #1 Swiss AI Voice Assistant - natively integrated into 
Cloud & Engage
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Swiss-German Voice Intelligence in Genesys: Deliver fluent, human-like conversations with 98% accuracy — fully embedded in your Genesys platform and tailored to every Swiss-German dialect.
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Agent Assist with GenAI: Support your agents in real time with dynamic handovers, smart summaries, and suggested replies — achieving up to 40% AHT reduction in your Genesys workspace.
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Omnichannel-Ready with Voice, Email & Chat: Optimized for voice, but seamlessly extends to chat and email — for consistent, AI-powered service across every channel.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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The Best Swiss-German AI Voice Assistant for Your Business
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Trust of leading global companies
Appreciated by customers worldwide
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Most Accurate Swiss-German Voicebot with 98% Accuracy - inside Genesys
Most Accurate Swiss-German Voicebot with 98% Accuracy - inside Genesys
Deliver natural, human-like conversations in every Swiss-German dialect – seamlessly integrated into your Genesys environment.
Whether for banks, insurers, retail or public services, our GenAI VoiceBot automates routine calls, understands regional nuances, and routes requests with precision and assists your agents.
The result? Faster resolutions, fewer misrouted calls, and a smoother experience for both customers and agents — all within Genesys.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Testimonial
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“Enterprise Bot is our partner of choice in Switzerland and Austria for enhancing Genesys GenAI automation capabilities for agent assist and omni-channel customer service.
Our partnership is reshaping the landscape of contact center automation and optimization, establishing fresh benchmarks for agent productivity and customer satisfaction.”
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David Marcès
Country Manager & Senior Director Sales, Switzerland and Austria
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The most accurate Swiss AI Voicebot inside your
platform Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Call Automation
GenAI Voice Assistant for smart, multilingual query resolution
Replace IVRs with Smart Routing
Just talk as you would — in Swiss German or any other language. Our AI Voice Assistant understands context, responds naturally, executes tasks, and connects you to the right agent when needed.
Natural-Sounding AI Voices
Choose from 100s of realistic AI voices via partners like Microsoft, Google, AWS, and Deepgram. Benchmarking ensures flexible, country-specific voice options that enhance satisfaction and reduce word error rates.
Smart Call Automation
The AI handles routine customer requests end-to-end — understanding intent, responding with natural voice, executing tasks, and only transferring to an agent when truly needed.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Benchmarking
Enterprise Bot Sets New Standards For Swiss German Voice Bots
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Enterprise Bot
Powered by
Azure
VS
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Google
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Accuracy (based on WER)
Accuracy (based on WER)
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Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 0.87
Costs (1h audio processing)
CHF 0.92
CHF 0.87
4.50 h
Streaming Speed per Hour
1.20 h
Streaming Speed per Hour
4.50 h
1.20 h
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
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Enterprise Bot
Powered by
Azure
VS
-
.svg)
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Accuracy (based on WER)
Accuracy (based on WER)
-
Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 1.32
Costs (1h audio processing)
CHF 0.92
CHF 1.32
4:50 hours
streaming speed per hour
1.50 hours
streaming speed per hour
4:50 hours
1.50 hours
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
-
Enterprise Bot
Powered by
Azure
VS
-
.svg)
.svg)
-
Accuracy (based on WER)
Accuracy (based on WER)
-
Accuracy (based on MER)
Accuracy (based on MER)
CHF 0.92
Costs (1h audio processing)
CHF 0.33
Costs (1h audio processing)
CHF 0.92
CHF 0.33
4:50 h
Streaming speed per hour
4:45 am
Streaming speed per hour
4:50 h
4:45 am
94%
Accuracy in automated
customer identification
10Million
Requests automated with our AI in 2024
22%
Reduction in misrouted calls
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success stories
Successful Customers. Measurable Results.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
How Callpoint uses AI to improve the customer experience for teams & customers
A Swiss German AI Agent Assist for Callpoint that automates customer interactions and ensures natural and smooth customer interactions.
60%
reduction in training effort for new agents
José Manuel Taboas
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How “Leonie” improves customer experience and operational efficiency at Generali Switzerland
Generali Switzerland chose Enterprise Bot and implemented Leonie , an AI-powered Swiss German voicebot.
97%
speech comprehension accuracy
22%
fewer misdirected calls
Luis Bosshard
Director Customer Care Center Non-Life, Generali Schweiz
GenAI Voice Assistant in Genesys
The Swiss Advantage
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Native Swiss-German
Understanding
Unlike traditional voicebots, our AI Voice assistant truly understands Swiss-German dialects, ensuring seamless, natural...
Proven
Performance
Trusted by Callpoint and Generali Switzerland, our AI voicebot processes thousands of calls monthly with high accuracy and...
Integration with Leading
Platforms
Our solution embeds seamlessly connects with Genesys, Salesforce, BSI, and other key platforms for a personalized customer...
Next-Gen AI
Solution
Say goodbye to outdated intent-based systems and welcome enterprise-ready GenAI for truly dynamic conversations.
Omnichannel
Deployment
Our solution embeds inside Genesys and works across voice, chat, and email, ensuring a unified customer experience.
Security &
Compliance
Enterprise-grade security and minimal hallucination risks make our AI voicebot the safest AI choice for your business.
Make agents work faster with GenAI automation - in a single Genesys workspace
Provide agents with real-time guided workflows, smart summarization and smart wrap-up by consolidating data from multiple knowledge bases and systems in a single, natively integrated Genesys workspace.
The result? Drastically reduced average handle time (AHT) by over 40% for unparalleled agent efficiency.
Omnichannel handover
Allow agents to pick up right where the chat, voice or email AI assistant left off with smart conversation summaries.
Single Window
All data in a single agent window with personalized and contextually-driven responses and recommendations from integrated knowledge bases, like Salesforce, Sharepoint, SAP, Confluence, BSI and more.
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Guided Workflows
Agents are guided through a structured workflow, presenting them with relevant questions to ask customers for efficient issue identification and resolution.
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Conversation transcription and agent assessment
Reduce wrap-up time with seamless conversation transcription, summarization and agent assesment right in the Genesys workspace.
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Traceability of response
Boost agent confidence and reduce hallucinations with response traceability, showing agents the source of their answers.
Multilingual cross-language capabilities
The customer doesn't speak the same language as your agent? Problem solved with multilingual cross-language capabilities.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Seamless AI Automation with Agent Assist in Genesys
Our AI VoiceBot doesn’t just improve customer interactions — it also supports your agents.
Inside the Genesys workspace, agents get real-time guidance, conversation summaries, and recommended answers the moment they pick up.
The result?
Improved customer satisfaction, higher efficiency, and measurable success.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Testimonials
What Our Client’s Say
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Leonie has transformed our call-handling process. The seamless AI-powered routing ensures customers reach the right person immediately, reducing misdirected calls and improving satisfaction.
Luis Bosshard
Generali Switzerland
Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have played a crucial role in the success of our AI transformation.
José Manuel Taboas
Callpoint AG
With Enterprise Bot’s Chatbot IQ, we’ve successfully integrated AI into the end-customer process. The chatbot delivers high-quality and traceable results through machine learning—a clear advantage over rule-based systems.
Fabian Ringwald
SWICA
Through our partnership with PwC and Enterprise Bot, we successfully hired our first digital employee. Her name is Clara, and at the Kantonsspital Winterthur, we demonstrate how AI solutions can create real added value in healthcare.
Alexander Nelles
Kantonsspital Winterthur
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Integrations
Ready Integrations to virtually any of
your Existing System
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of
customer interaction ?
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Maximum efficiency in record time.
92
%
Average accuracy within 12 weeks of implementation
40
%
Lower total cost of ownership
66
%
Lower average deployment time
45
+
languages
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Trusted by leading global enterprises
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Ready for the future of customer interaction ?
Join leading Swiss companies already using AI. Discover how Heidi can improve your customer service experience.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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