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Turn Every Agent Into Your Best Agent—In Real Time
Empower agents to solve problems with precision boosting CSAT, NPS, and first-contact resolution across every channel.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Trust of leading global companies
Appreciated by customers worldwide
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Agent Assist with Personalized Responses powered with GenAI
Agent Assist with Personalized Responses powered with GenAI
Our ChatGPT-powered Agent Assist uses AI to help agents provide personalized responses to customer inquiries, based on your knowledge base. This enables your agents to deliver exceptional customer service quickly and accurately.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
360 view of the customer with integrations into your CRM
360 view of the customer with integrations into your CRM
Our 360 customer view feature integrates with your CRM to provide a complete picture of your customers' interactions with your brand. It brings all customer data from different touch points into a single platform, allowing you to track purchase history, preferences, and past interactions across multiple channels. This information is linked with live chat conversations to create personalized customer experiences that build loyalty and trust.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Smart routing to the right agent or department
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Smart routing to the right agent or department
Our smart routing feature uses AI algorithms to quickly analyze and classify customer queries, directing them to the most appropriate agent or department. This reduces wait times, eliminates the need for customers to repeat their inquiries, and ensures effective issue resolution for a more efficient customer service experience.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Turn Every Agent Into an Expert—In Real Time
Live AI support that boosts agent confidence, accuracy, and speed from the first word to the last.
Live Contextual Understanding
Dynamically track intents, sentiment, and customer metadata to drive accurate, real-time prompts
AI-Powered Knowledge Retrieval (RAG-ready)
Fetch relevant info from KMS, CRM, documents, or file systems using retrieval-augmented generation (RAG)
Smart Prompts & Scripting Compliance
lEnsure agents follow workflows, compliance protocols, or escalation paths using intelligent prompt injection
Auto-Summarization & Call Notes
Generate accurate, structured summaries and disposition notes in real time or post-call
Sentiment & Escalation Detection
Monitor sentiment and stress patterns to proactively trigger supervisor alerts or resolution workflows
Real-Time Coaching & Nudges
Offer adaptive, in-call coaching and behavioral nudges to guide agents toward best practices in compliance, empathy, or escalation handling—just like having a digital supervisor.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Integrate into CCaaS or any Voice Technology
Integrate into CCaaS or any Voice Technology
AIVA by Enterprise Bot integrates seamlessly with various customer engagement platforms, including Genesys, Luware, NICE, Vier, Salesforce and more, offering powerful voice bot capabilities to automate customer interactions and enhance customer experiences. With advanced natural language processing (NLP) technology, AIVA accurately understands and interprets customer requests and, provides a seamless experience across channels such as voice, chat, and messaging.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Serve Seamlessly Across Channels, Languages, and Regions
Unified, multilingual support—no matter how your customers reach out.
Serve Seamlessly Across Channels, Languages, and Regions
Unified, multilingual support—no matter how your customers reach out.
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Multi-Channel Agent Overlay – Unified support for voice, chat, and email interfaces—integrated into your CRM, CCaaS, or homegrown UI
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Real-Time Translation & Language Handoff – Real-time multilingual translation with seamless context carryover for global agent teams .
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Omnichannel Transcript & Event Logging – Unified logs for voice, chat, and email conversations with full replay and QA tagging .
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Automate Actions— Not Just Insights
Go beyond guidance. Trigger backend updates and workflows directly from the agent’s screen.
Automate Actions— Not Just Insights
Go beyond guidance. Trigger backend updates and workflows directly from the agent’s screen.
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CRM & Ticketing Integration Hooks -Write to Salesforce, Zendesk, Freshdesk, ServiceNow, and custom APIs for end-to-end case handling
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Workflow Automation Triggers – Trigger backend actions (refunds, status updates, follow-ups) directly from agent UI with one click
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Pluggable NLU & GenAI Engines – Choose your preferred LLM or inference endpoint (e.g., OpenAI, Cohere, Mistral, or custom).
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Train Smarter. Perform Better. Optimize Continuously.
Enable faster onboarding, real-time feedback, and performance analytics that close the loop.
Train Smarter. Perform Better. Optimize Continuously.
Enable faster onboarding, real-time feedback, and performance analytics that close the loop.
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AI-Powered Agent Training Simulator – Simulate realistic conversations using GenAI to train new hires and upskill agents in a risk-free environment. Enable personalized, self-paced learning modules tied to live performance feedback.
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Live Dashboard & Performance Analytics – Track agent adoption, intervention impact, AHT reduction, FCR, and coaching insights
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Role-Based Customization – Tailor assist behavior by role (L1, L2, tech support, billing) for targeted enablement.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Advanced Agent Assist Labs and Insights for Continuous Optimization
Supercharge your customer support with Enterprise Bot’s Agent Assist solutions, built to continuously refine, test, and elevate real-time agent assistance. Our cutting-edge platform empowers your teams to experiment, benchmark, and fine-tune Agent Assist experiences powered by LLMs, ensuring faster resolutions, smarter suggestions, and consistent accuracy in every interaction.
With Agent Assist Insights, gain complete visibility into live conversations — enabling you to optimize performance, analyze intent, and proactively boost customer satisfaction.
Advanced Agent Assist Labs and Insights for Continuous Optimization
Supercharge your customer support with Enterprise Bot’s Agent Assist solutions, built to continuously refine, test, and elevate real-time agent assistance. Our cutting-edge platform empowers your teams to experiment, benchmark, and fine-tune Agent Assist experiences powered by LLMs, ensuring faster resolutions, smarter suggestions, and consistent accuracy in every interaction.
With Agent Assist Insights, gain complete visibility into live conversations — enabling you to optimize performance, analyze intent, and proactively boost customer satisfaction.
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Rapid Testing and Optimization – Quickly evaluate different LLM-driven assistance strategies (like response suggestions, knowledge prompts, and tone coaching) to identify what delivers the highest agent productivity and customer satisfaction.
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Deep Intent Understanding in Live Conversations –Analyze real-time customer-agent interactions to surface nuanced user intents and ensure agents receive the most relevant, contextual help exactly when they need it.
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Customer Satisfaction Intelligence – Use rich interaction data to track satisfaction signals like sentiment shifts, resolution quality, and empathy levels — enabling proactive support quality improvements.
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Continuous Performance Benchmarking – Compare multiple LLM-based assist models side by side. Track improvements over time, test new configurations, and deploy the best-performing setups effortlessly.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Ready Integrations to virtually any of
your Existing System
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Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Transform Live Support with AI-Powered Agent Assist
Real-Time Next Best Action
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Live prompts based on customer intent
- Recommends upsells, saves, and support tips
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Learns and adapts over time
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Boosts agent speed and accuracy
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Real-Time Compliance Nudges
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Detects missing legal/policy statements
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Prompts agents live to stay compliant
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Adapts to policy updates
Cross-Platform Workflow Automation
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Trigger actions across CRMs and tools
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One-click updates, tickets, or follow-ups
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Cuts manual effort
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Keeps agents in flow
AI-Powered QA Auto-Scoring
- Scores every call automatically
- Flags key call moments
- Surfaces top coaching clips
- Reduces manual QA load
Agent Fatigue Detection
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Monitors stress and response patterns
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Detects signs of burnout
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Recommends breaks or reroutes
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Supports agent well-being
Accelerated Agent Onboarding
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Offers real-time coaching and prompts
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Shortens ramp-up time
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Builds confidence from day one
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Helps new agents perform like pros
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Improve sales and support with Co-Browsing
Improve sales and support with Co-Browsing
Our Co-browsing feature enables real-time assistance by screen sharing with customers, allowing you to guide them through transactions or issue resolution. It reduces the need for lengthy conversations and leads to faster resolutions and higher customer satisfaction.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Deep Analytics to measure agent performance
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Deep Analytics to measure agent performance
Our Deep Analytics feature measures agent productivity and identifies areas for improvement by capturing data on response times, resolution rates, customer satisfaction scores, and more. It provides real-time tracking and progress monitoring, identifying training needs and coaching opportunities for a more effective and engaged team. Our dashboard shows key metrics for an easy understanding of agent performance at a glance.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
What Our Client’s Say
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"We wanted ChatGPT for our company - yesterday. But we quickly realized its limitations and it would have needed a lot of investment and resources to make it viable. That's when Enterprise Bot stepped in and gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale
CEO HITS
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Easily retrain the AI without any coding.
Easily retrain the AI without any coding.
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
What Our Client’s Say
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Leonie has transformed our call-handling process. The seamless AI-powered routing ensures customers reach the right person immediately, reducing misdirected calls and improving satisfaction.
Luis Bosshard
Generali Switzerland
Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have played a crucial role in the success of our AI transformation.
José Manuel Taboas
Callpoint AG
With Enterprise Bot’s Chatbot IQ, we’ve successfully integrated AI into the end-customer process. The chatbot delivers high-quality and traceable results through machine learning—a clear advantage over rule-based systems.
Fabian Ringwald
SWICA
Through our partnership with PwC and Enterprise Bot, we successfully hired our first digital employee. Her name is Clara, and at the Kantonsspital Winterthur, we demonstrate how AI solutions can create real added value in healthcare.
Alexander Nelles
Kantonsspital Winterthur
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Ready Integrations to virtually any of
your Existing System
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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