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Unlock the Power of Agentic AI
Systems that Think, Decide & Deliver
Accelerate Response Times and Improve CX with Intelligent AI Agents for Contact Centers
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Trust of leading global companies
Appreciated by customers worldwide
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Voice based smart IVR
Voice based smart IVR
No more press 1 or 5 or 7! AIVA's (AI Voice Assistant) voice-based triage replaces traditional interactive voice response (IVR) systems, allowing customers to interact using their voice, eliminating the need to navigate complex menu options.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Deploy across all channels, whether it be voice or text with minimal effort
Deploy across all channels, whether it be voice or text with minimal effort
Our platform offers a unique solution for creating and deploying chatbots or voice bots across all channels with a consistent and seamless customer experience. Whether it is voice or text-based, you can develop your bot once and deploy it across multiple channels, including messaging, web chat, voice, and social media, without the need to rebuild each time. This approach reduces complexity and cost, ensuring a unified experience across all channels.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Easily retrain the AI without any coding.
Easily retrain the AI without any coding.
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Privacy, Data Security & Hosting
Privacy, Data Security & Hosting
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also choose between hosting on our cloud service or a complete on-premise solution for maximum data security.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Empower Your Contact Center with Intelligent, Human-Like AI Voice Assistants
Gain a competitive advantage with our user-friendly AI Voice Assistants, designed to deliver natural, human-like conversations that resonate with your customers and optimize your contact center operations.
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Engage with Empathy and Emotional Intelligence - Deliver empathetic, personalized, and context-aware responses tailored to each conversation. Our AI Voice Assistants identify sentiment and intent in real time, creating genuinely human-like interactions that foster trust and satisfaction.
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Communicate in Any Language, Effortlessly – Break down language barriers with AI-powered voice assistants that understand and speak over 100 languages fluently. Real-time translation empowers your teams to deliver exceptional global service, making every interaction seamless and user-friendly.
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Enrich Every Interaction with Intelligent Insights – Leverage multimodal capabilities for richer experiences—enabling users to share images, make payments, sign documents, and more. Drive faster resolution and empower your agents with actionable insights to create delightful, human-like interactions at every touchpoint.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Supercharge Conversational AI in Customer Support with Agentic AI
Supercharge Conversational AI in Customer Support with Agentic AI
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Truly Autonomous Conversations – With Agentic AI at the core, your conversational assistants don’t just respond—they resolve. These smart agents handle full support journeys independently, from identifying the issue to triggering backend actions—without human intervention.
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Outcome-Driven Dialogue – Forget scripted replies. Agentic AI-powered bots are goal-oriented—they understand customer intent, break down the problem, and proactively navigate the conversation toward resolution across chat, email, or voice.
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Smarter with Every Chat – Built-in memory and adaptive learning allow the bots to recall past interactions and refine future responses. The more they converse, the better they get—leading to faster resolutions and more satisfied customers.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
From Rigid Flows to Dynamic Resolution
Say goodbye to dead-end scripts. Welcome the future of autonomous support.
Traditional bots follow fixed intent flows — they respond only when trained to, often leaving customers stuck at a “Sorry, I didn’t get that” wall. That’s where Agentic AI changes the game.
Instead of just reacting to intent, Agentic AI works toward a goal. It reasons, plans, and takes actions dynamically — triggering tools, pulling data, updating systems, and escalating when needed — all in real time.
From Rigid Flows to Dynamic Resolution
Say goodbye to dead-end scripts. Welcome the future of autonomous support.
Traditional bots follow fixed intent flows — they respond only when trained to, often leaving customers stuck at a “Sorry, I didn’t get that” wall. That’s where Agentic AI changes the game.
Instead of just reacting to intent, Agentic AI works toward a goal. It reasons, plans, and takes actions dynamically — triggering tools, pulling data, updating systems, and escalating when needed — all in real time.
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Goal-Oriented Thinking – The AI doesn’t just understand; it decides the best next step.
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Action-Driven Autonomy – Integrated tool-calling lets the AI trigger backend processes without manual input.
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Adaptive Conversations – No linear trees. Just natural, responsive resolution that evolves with the user’s needs.
It’s not just AI that chats. It’s AI that gets things done.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Key Features of Our Agentic AI Automation Suite
Autonomous Action Execution
AI that doesn't just respond, but completes tasks end-to-end across tools and systems
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Multi-step Reasoning & Planning
agents break complex goals into smaller steps and dynamically execute them in real time
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Secure Tool Calling
enable AI to call APIs and trigger backend actions safely with JSON schema contracts & scoped permissions
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Dynamic Memory + RAG
combine long-term memory with Retrieval-Augmented Generation to remember context across sessions
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Built-in Guardrails & Validation
every output passes through toxicity filters, PII redaction, and company-specific policy checks
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Live Human Escalation Logic
automatic fallback to agents based on confidence drops, intent mismatch, or timeout thresholds
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Task Audit & Traceability
every step, decision, and action is logged in a reasoning trace with full audit trails
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Successful Customers. Measurable Results.
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How Callpoint uses AI to improve the customer experience for teams & customers
A Swiss German AI Agent Assist for Callpoint that automates customer interactions and ensures natural and smooth customer interactions.
60%
reduction in training effort for new agents
José Manuel Taboas
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How “Leonie” improves customer experience and operational efficiency at Generali Switzerland
Generali Switzerland chose Enterprise Bot and implemented Leonie , an AI-powered Swiss German voicebot.
97%
speech comprehension accuracy
22%
fewer misdirected calls
Luis Bosshard
Director Customer Care Center Non-Life, Generali Schweiz
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How Swiss-German AI Voicebot “Jen” Improved IT Support
How INOVATEC enhanced customer experience and streamlined operations with the Swiss-German AI Voicebot.
39.5%
of calls handled monthly by Jen
45-60 sec
average call handling time
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Cornelia Rüegg
Member of the Executive Board
Driven by Performance
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2sec
Faster Response Speeds
85%
Increased Response Accuracy
40%
Increase Response Rates
100%
Frictionless Communications
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Ready Integrations to virtually any of
your Existing System
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Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
One platform for all your Enterprise needs!
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One platform for all your Enterprise needs!
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HR Automation – Our AI Virtual Assistants handle routine and repetitive HR tasks effortlessly, freeing your team to focus on strategic priorities.
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IT Helpdesk – Automate IT incident resolution and service requests seamlessly by integrating with existing backend systems.
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Customer Service – Deliver 24/7 customer support through automated data retrieval, information delivery, and query resolution.
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Email Automation – Intelligently triage and process emails with our advanced AI, ensuring prompt and accurate responses.
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Call Automation – Our best-in-class Text-NLP engine enables smart speech-to-text for efficient call handling and improved outcomes.
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Sales Enablement – Qualify leads, identify cross-sell opportunities, and send proactive notifications without complex backend integrations.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
DocBrain: Accelerated Knowledge Creation
DocBrain revolutionizes the way you build conversational AI by autonomously creating knowledge graphs from your existing data sources—saving time and costs while ensuring scalability. Unlock faster deployment and easier maintenance for all your conversational experiences.
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DocBrain: Accelerated Knowledge Creation
DocBrain revolutionizes the way you build conversational AI by autonomously creating knowledge graphs from your existing data sources—saving time and costs while ensuring scalability. Unlock faster deployment and easier maintenance for all your conversational experiences.
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Faster Deployment – Transform your data sources into knowledge graphs within hours.
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Quicker Time-to-Market – Reduce manual efforts with automated, intelligent structuring.
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Cost-Effective – Save resources by eliminating repetitive, labor-intensive bot building.
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Easier to Maintain – Simplify future updates and maintenance with structured knowledge assets.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Use Cases
Key Features of Our AI Voice Assistant & Automation Suite
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
Smart Callback Orchestration
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Queue monitoring with automated immediate or scheduled callbacks
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Context carry-over: transcript, intent summary & policy file delivered to agent
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Preferred-time booking via voice (“Call me after 5 PM”) or SMS link
Automation like Claims & Assistance on Autopilot
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Voice guided change of address
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Voice-guided FNOL (geo-location + SMS photo capture + claim filing)
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Roadside & medical assistance dispatch with live ETA updates
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Status tracker (“Your windshield replacement is booked for Friday at 10 AM…”)
Real-Time translation
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One engine, 50+ languages—bot and agent each hear the call in their own language
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Ideal for travel support, expat health services, global corporate policies
Proactive Voice Nudges
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Automated renewal reminders (60, 30, 7 days out)
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Risk-weather alerts (“Storm warning in Zurich—here’s how to secure your property”)
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Upsell prompts (offer trip-extension coverage on detected flight delays)
Agent Assist, Everywhere
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Live transcription, policy lookup, and next-best-action suggestions in the agent’s desktop
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Automatic post-call summaries and CRM note generation
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Use Cases
Why Heidi? The Swiss Advantage
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
Smart Callback Orchestration
-
Queue monitoring with automated immediate or scheduled callbacks
-
Context carry-over: transcript, intent summary & policy file delivered to agent
-
Preferred-time booking via voice (“Call me after 5 PM”) or SMS link
Automation like Claims & Assistance on Autopilot
-
Voice guided change of address
-
Voice-guided FNOL (geo-location + SMS photo capture + claim filing)
-
Roadside & medical assistance dispatch with live ETA updates
-
Status tracker (“Your windshield replacement is booked for Friday at 10 AM…”)
Real-Time translation
-
One engine, 50+ languages—bot and agent each hear the call in their own language
-
Ideal for travel support, expat health services, global corporate policies
Proactive Voice Nudges
-
Automated renewal reminders (60, 30, 7 days out)
-
Risk-weather alerts (“Storm warning in Zurich—here’s how to secure your property”)
-
Upsell prompts (offer trip-extension coverage on detected flight delays)
Agent Assist, Everywhere
-
Live transcription, policy lookup, and next-best-action suggestions in the agent’s desktop
-
Automatic post-call summaries and CRM note generation
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Ready Integrations to virtually any of
your Existing System
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
Instant Voice Support System
- Natural-language IVR (no DTMF required)
- Policy look-ups & updates (“What’s my deductible?” / “Add my new car, please.”)
- On-demand coverage and responses, 24/7
97%
speech comprehension accuracy
97%
speech comprehension accuracy
97%
speech comprehension accuracy
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Intelligent Agentic AI Capabilities
Intelligent Agentic AI Capabilities
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Real-time Agent Collaboration – AI co-pilots work alongside live agents, offering suggestions or resolving cases in parallel.
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Toolchain Flexibility – plug into CRM, ERP, ticketing, or internal apps with low-code integrations and dynamic connectors
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Self-Improving Loops – feedback capture mechanisms that let agents and customers rate responses, enabling continuous AI refinement
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Omnichannel Readiness – deploy across voice, chat, email, and messaging platforms with channel-aware behavior
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Hybrid Workflow Orchestration – combine deterministic flows and LLM-driven decisions for the best of both control and intelligence
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Role-Based Action Scoping – define what each agent can or cannot do, with granular permissions across workflows
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Zero-Code Agent Builder – configure complex agent logic visually with a drag-and-drop canvas, no coding required
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Compliance-Ready by Design – supports GDPR, SOC2, and audit requirements with immutable logs and transparent workflows
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Accelerate Response Times and Improve CX with Intelligent AI Agents for Contact Centers
Empower your contact center with autonomous, goal-driven AI agents that act, adapt, and assist—dramatically reducing manual workload, enhancing resolution speed, and elevating customer satisfaction. Leverage intelligent automation that doesn’t just respond—but takes initiative.
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What Our Client’s Say
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Leonie has transformed our call-handling process. The seamless AI-powered routing ensures customers reach the right person immediately, reducing misdirected calls and improving satisfaction.
Luis Bosshard
Generali Switzerland
Enterprise Bot has shown us that they are the ‘Swiss Army Knife’ of AI-driven customer service solutions. Their expertise and fast response times have played a crucial role in the success of our AI transformation.
José Manuel Taboas
Callpoint AG
With Enterprise Bot’s Chatbot IQ, we’ve successfully integrated AI into the end-customer process. The chatbot delivers high-quality and traceable results through machine learning—a clear advantage over rule-based systems.
Fabian Ringwald
SWICA
Through our partnership with PwC and Enterprise Bot, we successfully hired our first digital employee. Her name is Clara, and at the Kantonsspital Winterthur, we demonstrate how AI solutions can create real added value in healthcare.
Alexander Nelles
Kantonsspital Winterthur
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What Our Client’s Say
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"We wanted ChatGPT for our company - yesterday. But we quickly realized its limitations and it would have needed a lot of investment and resources to make it viable. That's when Enterprise Bot stepped in and gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale
CEO HITS
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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Ready Integrations to virtually any of
your Existing System
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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