Driving business value for enterprises with intelligent automation
We are quick, cost effective and offer out-of-the-box domain knowledge and integration.
75%
Improvement of cost efficiency
Reduce manual effort of existing customer support staff by 60–80% so they can focus on tasks that really matter.
90 %
Faster Routing
Automatically engage users and ask them the right questions to qualify leads and take the necessary action to convert them. You can also enable the bot to feed all the information into your CRM and capitalize on cross-sell opportunities.
>85 %
Accuracy of routing
Respond to users instantly, 24/7, and converse naturally in their preferred language and on the right channel for the perfect conversational AI experience.
Frictionless customer interactions to notify them on coverage terms, quotations, and benefits for specific policies, and thus boosting sales conversion.
Build robust and scalable solutions for your organization
Multilingual Assistance
Our powerful and smart NLU engine is capable of understanding and responding not just in global languages, but also in understanding the local dialects and accents.
Intent Recognition
The bot is intelligent enough to understand colloquialisms with its pre-built intents. Users have the freedom of using words that they are comfortable with.
Listen while speaking
The user doesn’t really need to wait until the bot completes the sentence. Our bot has the unique ability to listen while speaking. If a user interrupts in the middle, the bot will pause, listen, understand, and respond.
Sentiment Analysis
AIVA is smart enough to understand customer’s sentiments by analyzing their input/voice and provide support/service accordingly.
Real-time Processing
Our bot starts processing your speech as soon as you start speaking, and is preparing the response as you speak. This drastically decreases the time taken to respond and ensures a natural conversational experience.
Eliminate Call-Drops
Resume from where you left off! In case any of the calls drop off, our voice chatbot can retain and reconnect the call from where it was disconnected.
Choose a leading hosting service such as Amazon or Google or a private cloud setup within your existing hosting infrastructure. Either way, we ensure that the data is encrypted and processed in accordance with compliance regulations.
On-premise
For further control over your data you may also choose an on-premises solution in which case the AI engine will be deployed onto servers in your on-site infrastructure so that no data leaves your environment.
Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.
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