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Amplifying customer experience with AIVA

Automate inbound calls with our omnichannel, AI-powered voice assistant, AIVA, to slash customer service costs by up to 70%

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Trusted by leading enterprises around the world

Driving business value for enterprises with intelligent automation

We are quick, cost effective and offer out-of-the-box domain knowledge and integration.

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Improvement of cost efficiency

Reduce manual effort of existing customer support staff by 60–80% so they can focus on tasks that really matter.

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90 %

Faster Routing

Automatically engage users and ask them the right questions to qualify leads and take the necessary action to convert them. You can also enable the bot to feed all the information into your CRM and capitalize on cross-sell opportunities.

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>85 %

Accuracy of routing

Respond to users instantly, 24/7, and converse naturally in their preferred language and on the right channel for the perfect conversational AI experience.

Enterprise Bot demo for claims reporting via Alexa

An integrated solution where the customer can report a claim and make changes to their profile by simply talking to Alexa.

How the Voice Bot works

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Integrate voice-based interactions at all digital touch points


Integrate voice-based interactions at all digital touch points in Banking

Transactions & Payments

Seamless banking experience across channels for payments & transactions - Avatars, Google assistant, Alexa & IOT devices and more.

Customer Onboarding

Frictionless new customer onboarding with eKYC & progressive profiling, secure document upload, data extraction and verification.

Automated Voice Recognition

Personalized interactions with existing customer with auto speech recognition & authentication.

Automated FAQs

Intuitive self-service channel for customer inquiries, facilitating human-like interactions and delivering a better experience.


Integrate voice-based interactions at all digital touch points in Banking

Voice Shopping

Contactless shopping by simply placing order with our voice assistant, AIVA - all the way from browse to checkout.

Product Availability

AIVA seamlessly integrates with your product calalogue and other applications to be in-sync with your latest store availability, 24/7.

Actionable Insights

Understanding customer expectations with AI-powered analytics based on voice interactions to improve the quality of service.

Personalized Voice Promotions

Sending real-time push notifications to your subscribed users on Alexa on latest collections, offers, and so on.


Better engage your customers by optimizing underwriting and claims processing

Claims Management

Real-time capture, extraction, & upload of critical information from user conversations to the claims system for optimization and further assessment.

Personalized Selling

Frictionless customer interactions to notify them on coverage terms, quotations, and benefits for specific policies, and thus boosting sales conversion.

Policy FAQs

Intelligent voice assistants that help users by addressing their queries on policies and update them on different types of coverage.

Speech Authentication

Voice biometric authentication for existing users to cut down on the verification time and improve security.


Simplify patient care with intelligent voice assistants

Symptom Checking

Quick symptom diagnostics based on user-reported symptoms and suggesting best possible treatment.

Medication Alerts

Daily alexa reminders on taking prescription drugs to reduce non-adhereance and real-time alert on prescription refill.

Appointment Booking

Seamless appointment booking & follow-ups with preferred doctors across channels with AIVA.

Medical Records

Easy clinician access to all patient case histories from EHRs by simply requesting the voice chatbot to improve workflow and diagnostics

Build robust and scalable solutions for your organization

Multilingual Assistance

Our powerful and smart NLU engine is capable of understanding and responding not just in global languages, but also in understanding the local dialects and accents.

Intent Recognition

The bot is intelligent enough to understand colloquialisms with its pre-built intents. Users have the freedom of using words that they are comfortable with.

Listen while speaking

The user doesn’t really need to wait until the bot completes the sentence. Our bot has the unique ability to listen while speaking. If a user interrupts in the middle, the bot will pause, listen, understand, and respond.

Sentiment Analysis

AIVA is smart enough to understand customer’s sentiments by analyzing their input/voice and provide support/service accordingly.

Real-time Processing

Our bot starts processing your speech as soon as you start speaking, and is preparing the response as you speak. This drastically decreases the time taken to respond and ensures a natural conversational experience.

Eliminate Call-Drops
Resume from where you left off! In case any of the calls drop off, our voice chatbot can retain and reconnect the call from where it was disconnected.

Deployment Models

Public or Private Cloud

Choose a leading hosting service such as Amazon or Google or a private cloud setup within your existing hosting infrastructure. Either way, we ensure that the data is encrypted and processed in accordance with compliance regulations.


For further control over your data you may also choose an on-premises solution in which case the AI engine will be deployed onto servers in your on-site infrastructure so that no data leaves your environment.

Our case studies


1.24 times higher leads captured in SWICA with IQ, an AI-powered hybrid insurance chatbot


Sofie routed 23% of all conversations and delivered a response accuracy of over 90%


88%+ accuracy achieved with our AI digital assistant. It was able to recognize over 100 FAQs

We are compliant


Our blogs

Why our customers love us

Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.

Martin Frick, COO, Generali Switzerland