How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights
One of the...
Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying...
Why the insurance industry needs conversational AI for customer service
Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers.
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in...
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The...
ChatGPT Chat Bot in Banking : Revolutionizing the Way We Bank
The use of chatbots in banking is not a new concept, but with the advancements in AI and machine learning, chatbots have become more sophisticated and are now being used...
What’s the big deal with AI-powered chatbots?
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...