How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
Upgrade your contact center and knowledge management with AI. This blog explores cutting-edge strategies to harness the power of Generative AI Automation, transforming your operations into a futuristic hub of customer and employee service excellence.
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Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
“Hello! How may I assist you today?”
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users...
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly...
One of the...
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying...
The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in...
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key...
The use of chatbots in banking is not a new concept, but with the advancements in AI and machine learning, chatbots have become more sophisticated and are now being used...