Key Reasons Why Your Organization Needs an Omnichannel Strategy
For decades, brands have interacted with consumers in a linear fashion unlike omnichannel strategy, having a single type of touchpoint to address their issues. But today, customer...
Upgrade your contact center and knowledge management with AI. This blog explores cutting-edge strategies to harness the power of Generative AI Automation, transforming your operations into a futuristic hub of customer and employee service excellence.
For decades, brands have interacted with consumers in a linear fashion unlike omnichannel strategy, having a single type of touchpoint to address their issues. But today, customer...
Today, innovation is viewed as the main impetus behind enhancements in healthcare. When you take a gander at the pace of progress and ongoing developments, many think that it’s...
70% of IT managers say AI is either critical or very important for upgrading and modernizing their service desk capabilities.
In today’s digital-first era, organizations have...
Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine.
It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few...
At Enterprise Bot, we experiment with novel Conversational AI technologies to transform the way businesses across the globe interact with their customers. One of the exciting...
For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive requests. They were struggling to effectively address customer...
Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in...
One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center...