What’s the big deal with AI-powered chatbots?
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...
Upgrade your contact center and knowledge management with AI. This blog explores cutting-edge strategies to harness the power of Generative AI Automation, transforming your operations into a futuristic hub of customer and employee service excellence.
Posts by:
“Hello! How may I help you?”“Um…hi! I was wondering if you could tell me more about…you.”“About me!”“Yes. I am curious about understanding what exactly a chatbot is and what it...
It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on...
A Swiss Insurance Giant Case Study: GeneraliKey Highlights / At a Glance:
At a Glance:
At a Glance:
Altrove at 9?’
Customer experience lies at the heart of every business. Just...
86% of chatbot projects face some level of failure according to the recent survey by Pega systems.
The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages...